Information We Collect
We collect various types of information to provide you with our cost-effective financial solutions. This includes information you provide directly and information we gather automatically when you use our services.
Personal Information You Provide
- Contact Details: Name, email address, phone number, and postal address
- Financial Information: Banking details, income information, and financial goals
- Identity Verification: Government-issued ID numbers as required by Australian financial regulations
- Communication Records: Messages, emails, and call recordings for quality assurance
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on our website, and interaction patterns
- Location Data: General location based on IP address for service customisation
- Cookies and Tracking: Essential cookies for website functionality and analytics
How We Use Your Information
Your personal information helps us deliver tailored financial solutions and maintain the highest standards of service quality. We use this information responsibly and only for legitimate business purposes.
Primary Uses: We primarily use your information to provide financial services, process transactions, communicate with you about your account, and comply with Australian financial regulations including the Privacy Act 1988 and Anti-Money Laundering legislation.
- Processing and managing your financial service requests and applications
- Verifying your identity and conducting necessary security checks
- Providing personalised financial advice and recommendations
- Sending important service updates, statements, and regulatory notices
- Improving our services through analysis of usage patterns and feedback
- Detecting and preventing fraud or other financial crimes
- Meeting our legal obligations under Australian financial services laws
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information with trusted partners and service providers who help us deliver our financial services, always under strict confidentiality agreements.
Authorised Third Parties
- Financial Partners: Banks, credit providers, and investment platforms we work with
- Service Providers: Technology companies, data processors, and administrative support services
- Professional Advisors: Legal counsel, auditors, and compliance consultants
- Regulatory Bodies: ASIC, AUSTRAC, and other Australian financial regulators when required
Your Consent: We'll always seek your explicit consent before sharing your information for marketing purposes or with third parties not essential to our service delivery. You can withdraw this consent at any time.
Data Security and Protection
We take data security seriously. Our security measures include industry-standard encryption, secure servers, regular security audits, and comprehensive staff training on data protection protocols.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Secure, regularly updated servers hosted in Australian data centres
- Multi-factor authentication for staff accessing client information
- Regular penetration testing and vulnerability assessments
- Automated backup systems with encrypted storage
Administrative Measures
- Comprehensive privacy training for all team members
- Regular review and updating of security procedures
- Incident response plan for any potential data breaches
- Annual third-party security audits and compliance reviews
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.
Access and Correction Rights
You can request access to the personal information we hold about you at any time. If you find any inaccuracies, we'll work with you to correct them promptly. There's no charge for reasonable requests, though we may charge a fee for extensive or repeated requests.
Other Important Rights
- Withdrawal of Consent: You can withdraw consent for optional data processing activities
- Marketing Preferences: Opt out of marketing communications while maintaining service communications
- Data Portability: Request your data in a commonly used format for transfer to another provider
- Complaint Process: Lodge complaints with us or directly with the Office of the Australian Information Commissioner
How to Exercise Your Rights: Contact our privacy team at help@quevorinexa.com or call +61249820852. We'll respond to your request within 30 days and guide you through the process step by step.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on regulatory requirements and business needs.
Retention Periods
- Financial Records: Seven years from end of relationship (as required by Australian tax law)
- Identity Verification: Seven years from verification date (AML/CTF compliance)
- Communication Records: Five years for quality assurance and dispute resolution
- Marketing Data: Until consent is withdrawn or three years of inactivity
- Website Analytics: Two years for service improvement purposes
When retention periods expire, we securely delete or anonymise your information. You can request early deletion of certain data types, though we may need to retain some information to meet regulatory obligations.
International Data Transfers
While we primarily store and process your data within Australia, some of our trusted service providers may be located overseas. We ensure these transfers meet Australian privacy law requirements and maintain strong data protection standards.
Transfer Safeguards
- Contractual agreements requiring equivalent privacy protection
- Regular audits of overseas service providers' security practices
- Preference for providers in countries with adequate privacy laws
- Explicit consent where required for transfers to other jurisdictions
Current overseas service providers are located in New Zealand, Singapore, and the United States. All have been assessed for their privacy and security standards before engagement.
Privacy Questions or Concerns?
Our privacy team is here to help. Whether you have questions about this policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're ready to assist.
Email: help@quevorinexa.com
Phone: +61249820852
Address: Wentworth Ln, Calare NSW 2800, Australia
We typically respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days.